At pg99, your personal information is stored with the highest level of security. Everything is laid out here transparently — what data we collect, why we collect it, and how we keep it safe.
Pg99 protects all your transactions and personal data with SSL 256-bit encryption, keeping your information completely safe from hackers and any unauthorized third parties.
Your name, phone number, email, or financial details are never sold or shared with advertisers or third parties. This is a firm and non-negotiable policy at pg99.
All your data is stored on secure servers. Regular security audits are conducted, and only authorized personnel can access specific information.
You can view, correct, or request deletion of your stored data at any time. pg99 fully respects your right to do so.
With firewalls, anti-fraud systems, and real-time monitoring, pg99 ensures the security of your account and data at all times.
Pg99's Privacy Policy is built in line with international data protection standards. As a licensed platform, we strictly follow all regulatory guidelines.
pg99Welcome to pg99. We believe that transparency and respect for user privacy are the foundations of a trustworthy online gaming experience. This Privacy Policy clearly explains what happens when you pg99 When you use the platform, this explains what data we collect, how it is used, and how we keep it secure.
This policy pg99website, mobile app, and all other services. By creating or using an account on the platform, you agree to this Privacy Policy. Please take a moment to read it carefully before you begin.
This policy may be updated from time to time. You will be notified in advance of any significant changes.
pg99 Only the information that is genuinely necessary for the safe and smooth operation of the platform is collected. We never ask for data that is unnecessary or excessive.
Important: pg99 never stores your password or full payment card number. These are always kept in an encrypted state.
pg99 Your data is collected for one reason only — to give you the best, safest, and most personalized gaming experience possible. See the table below for full details:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, Email, Phone | Contractual Obligations |
| Age & Identity Verification (KYC) | Date of Birth, NID/Passport | Legal Obligations |
| Payment Processing | Financial Information | Contractual Obligations |
| Fraud & Scam Prevention | IP, device, transactions | Legitimate Interest |
| Providing customer support | Account & Contact Information | Contractual Obligations |
| Sending Promotions & Offers | Email, phone number | Consent (Opt-in) |
| Platform Improvement & Analytics | Usage Patterns, Cookies | Legitimate Interest |
pg99 This website uses cookies — small text files stored in your browser that make your experience smoother and more personalized.
You can disable cookies at any time through your browser settings. Please note that turning off essential cookies may cause certain features on the site to not function properly.
pg99 never uses third-party tracking or advertising cookies.
To keep your information secure pg99 operates multiple layers of security. Our security framework meets the highest standards in the industry.
Please note that no one can guarantee 100% security on the internet. That's why it's also important to take steps on your end — such as using a strong password and never sharing your login details with anyone.
pg99 We do not retain your data longer than necessary. Different types of data are kept for different periods:
| Type of Data | Retention Period |
|---|---|
| Account Information (active accounts) | For the duration of account activity |
| Transaction records | Up to 7 years (legal obligation) |
| KYC Verification Documents | 5 years after account closure |
| Customer support conversations | 2 years after resolution |
| Log & Session Data | 90 days |
| Marketing Preferences | Until you opt out |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.
pg99 As a user, you have full rights over your own data. We take these rights very seriously:
To exercise any of these rights, please reach out to our support team. We typically respond to requests within 30 business days. Please note that certain data retained due to legal obligations may be exempt from deletion requests.
Exercising your rights is completely free of charge — no fees apply.
pg99 a responsible gaming platform. We do not allow anyone under the age of 18 to use our services. Age is verified at the point of registration, and KYC documents may be requested in cases where there is any doubt.
If we become aware that a minor has created an account on our platform, that account and all associated data will be deleted immediately.
A note for parents: If your child has accidentally registered on pg99, please contact our support team right away. We will take prompt action.
pg99 We reserve the right to update this Privacy Policy when necessary. Changes may occur due to business updates, new services, or legal requirements.
If any significant changes are made, we will notify you in advance via your registered email or a platform notification. Continued use of the platform after any changes indicates your acceptance of the updated policy.
The date of each update will be noted at the top of the page under "Last Updated". If you need a copy of a previous version of this policy, please contact us.
If you have any questions, concerns, or complaints about our Privacy Policy, please don't hesitate to get in touch. Our dedicated Privacy Team is always ready to help.
We typically respond to your queries within 24–48 hours.
Play with peace of mind knowing your privacy is fully protected. pg99 offers hundreds of casino games, exciting promotions, and fast withdrawals — all backed by top-tier security.