pg99 Terms and Conditions —
Your Rights & Responsibilities

1 Introduction & Consent

pg99 By accessing or using the platform, you agree to these Terms and Conditions- will be considered your full and unconditional acceptance. Please read this document carefully before using the platform.

These Terms & Conditions constitute a legal agreement between pg99 and the user. If you do not agree with any of the terms, please do not use the platform.

pg99 The right to update these terms at any time is reserved. When changes are made, a notice will be posted on the website along with the date of the latest update. Please make a habit of checking this page regularly.

2 Account Register

pg99To open an account with -, you must meet the following requirements:

• You must be at least 18 years old — account registration is strictly prohibited for anyone under this age.
• Each person may only register one account. If multiple accounts are found under the same individual, all of them will be suspended.
• You must provide accurate name, date of birth, phone number, and email at registration. Incorrect information may cause issues when withdrawing funds later.
• A single phone number or email address cannot be used to register multiple accounts.

Account Security

Keep your password and login credentials strictly confidential. Do not allow anyone else to access your account. If you suspect unauthorized access, contact our support team immediately.

pg99 pg99 will never ask for your password by phone or email. If anyone claims to be a pg99 representative and asks for your password, it is a scam — please stay vigilant.

3 KYC & Identity Verification

In compliance with international security standards and anti-money laundering policies pg99 All users are required to verify their identity through our KYC (Know Your Customer) process.

When is KYC required?

• When making your first withdrawal.
• If a withdrawal exceeds a certain amount.
• If suspicious activity is detected on an account.
• At any time pg99's security team deems it necessary.

What documents are required?

• A clear photo of your National ID (NID) or passport.
• Selfie (with ID document, in some cases).
• Proof of payment method ownership (if required).

4 Deposits & Payments

pg99- currently supports deposits via bKash, Nagad, Rocket, and bank transfer. Cryptocurrency is also available.

Deposit Rules

• Deposits must be made from a payment method registered in your own name.
• Deposits from third-party or someone else's account are not allowed.
• Minimum deposit amounts may vary depending on the payment method.
• Pg99 does not charge any deposit fees, though the payment provider may apply their own charges.
• Deposits are usually credited instantly. If there is a delay, please contact support.

5 Withdrawal Policy

pg99 We are committed to fast, hassle-free withdrawals. However, the correct process must be followed.

Withdrawal Conditions

• Withdrawals will not be processed until KYC verification is complete.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawals are processed within 15 minutes to 24 hours.
• Wagering requirements must be met before withdrawing any bonus winnings.
• A minimum withdrawal amount applies — see the Deposit/Withdrawal page for details.

Reasons for Withdrawal Delays

Withdrawals may be delayed in the following cases: incomplete KYC, suspicious account activity, unmet bonus wagering requirements, or scheduled system maintenance. Please contact support if this applies to you.

6 Bonuses & Promotions

pg99All bonus offers on - are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

Wagering Requirements

Every bonus comes with a wagering multiplier. For example: if a BDT 1,000 bonus has a 20x wagering requirement, you must place a total of BDT 20,000 in bets before withdrawing.

Bonus Rules

• The welcome bonus cannot be claimed more than once by the same person, address, device, or payment method.
• Pg99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is detected, both the bonus and all winnings derived from it will be voided.
• Winnings from free spins or free bets are also subject to wagering requirements.
• Promotions have an expiry date; any unused bonus will be automatically removed once it expires.

7 Games & Fairness

pg99All games on - are provided by certified software providers. Every game uses Random Number Generator (RNG) technology to ensure fully unbiased outcomes.

Game Rules

• If a technical issue occurs during a game, the round result may be voided and the wager refunded.
• Any winnings obtained by exploiting a bug or error in a game will be considered void.
• In Live Casino games, the dealer's decision is final.
• Pg99 will notify users in advance if any game rules change.

If a dispute arises over the outcome of a game pg99-'s team will review the game logs and issue a final decision. That decision is binding.

8 Prohibited Activities

Any of the following activities pg99The following are strictly prohibited on - and will result in permanent account closure:

• Creating or operating multiple accounts.
• Abusing the bonus system or employing "bonus hunting" strategies.
• Using automated software, bots, or scripts to play games.
• Money laundering or transacting funds from illegal sources.
• Using third-party payment methods.
• Exploiting any technical vulnerability in a game or the system.
• Attempting to manipulate game outcomes by colluding with other players.
• Impersonating pg99 staff to deceive other players.

9 Privacy & Data Protection

pg99 Places the highest priority on protecting your personal data. For details on how your information is collected, stored, and used, please refer to our Privacy Policy is available on the page.

• Your information is never sold.
• User information may be disclosed to authorities only when required by law.
• All data is secured with 256-bit SSL encryption.
• If you request account deletion, your data will be removed once the legally required retention period has expired.

10 Responsible Gaming

pg99 believes gaming should be a source of entertainment — not addiction. We support responsible gaming and have put several protective measures in place.

Available Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for your gaming sessions in advance.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: If you need an extended break, submit a request directly from your account.
• Reality Check: You will receive periodic reminders about your play time and spending.

For more information, visit our Responsible Gaming Visit the page.

11 Account Suspension & Closure

In the following situations pg99 Reserves the right to temporarily or permanently suspend an account:

• Any violation of these Terms & Conditions.
• Failure to complete KYC verification or providing false information.
• Suspicious financial transactions or potential fraud.
• At the user's own request (self-exclusion).
• Accounts inactive for 12 months or more.

Inactive Account Policy

If your account has not been logged into for 12 months or more, it will be marked as inactive. In such cases, pg99 A small monthly maintenance fee may be deducted. Logging back in will reactivate your account.

12 Right to Modify Terms

pg99 The right to partially or fully update these terms and conditions at any time is reserved. A notice will be posted on the website before any changes take effect.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. Please review this page regularly.

13 Contact & Support

If you have any questions or concerns about these Terms & Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.